Questions are always welcome
Is the store open yet?
Our first products are being reviewed. Products labeled Coming soon cannot be bought yet.
Do you sell cages, running balls or small wheels?
No. We only choose products that support a hamster's wellbeing, so those are not part of our shop.
How do you choose products?
We check materials, exact dimensions, suitability and instructions before a product is listed. Items that don't pass don't appear.
Is your care advice veterinary advice?
No. Our guides are general information from experienced keepers. For health concerns, please see an exotic-pet veterinarian.
I'm new to all this. Is that okay?
Absolutely. You don't have to know everything to be a great hamster parent. You just have to care enough to keep learning.
Is shipping really free?
Yes. Shipping is free for you, because our prices already include the supplier's shipping cost. We ship to the United States.
How long does shipping take?
Our products ship from our suppliers. We send orders to the supplier within 2 business days, and delivery usually takes about 2 to 3 weeks after the order ships. These are estimates, and we email tracking when the supplier provides it.
What if my order arrives damaged or isn't right?
Contact us within 30 days of delivery with photos. If an item is damaged, defective, not as described or the wrong item, we will refund or replace it, and you don't need to send it back.
Can I return something I changed my mind about?
Because our products ship from overseas suppliers, we can't accept returns for change of mind. You can cancel for a full refund before your order is sent to the supplier. Please see our Returns & Refunds page for details.